TERMS AND CONDITIONS

1. SERVICES

(a) The Services include the provision of the Platform that enables you to arrange and schedule different services with independent third-party service providers of those services (“Experts”). As a part of the Services, the Company facilitates the transfer of payments to Experts for the services they render to you and collects payments on behalf of such Experts.

(b) The services rendered by Experts are referred to as “Expert Services”. The term “Services” does not include the Expert Services. The Company does not provide the Expert Services and is not responsible for their provision. The Company is only an aggregator and a technology intermediary in respect of the Expert Services and facilitates discovery, booking and payment facilitation using third party payment processors and banks, for such Expert Services, but does not provide or control the performance of such Expert Services. Experts are solely liable and responsible for the Expert Services that they offer or otherwise provide through the Platform. The matching of Customers with Experts may be facilitated through automated or algorithmic systems and does not constitute any recommendation, endorsement, or guarantee by the Company. For clarity, Expert Services are not services provided by the Company.

(c) The Company and its affiliates do not employ Experts, nor are Experts agents, contractors, or partners of the Company or its affiliates. Experts do not have the ability to bind or represent the Company. Each Expert bears sole responsibility and liability for the Expert Services they provide, including their quality, safety, and execution.

(d) The Company may establish requirements concerning platform access, lawful conduct, safety, hygiene, customer protection and service quality, and may provide training, tools, materials or branded identification to support those requirements. Subject to applicable law, these requirements and the scope of the confirmed booking, each Expert remains responsible for performing the Expert Services and exercising their own skill and judgment in carrying out individual tasks. The Company may monitor compliance with its platform requirements, review customer feedback, investigate complaints and restrict or suspend platform access in accordance with these Terms. The provision of training, equipment, branding or platform standards does not, by itself, determine the legal relationship between the Company and an Expert. Experts are not authorised to act for, represent, or create obligations on behalf of the Company.

(e) The Platform is for your personal and non-commercial use only, unless otherwise agreed upon or in accordance with the terms of a separate agreement. Please note that the Platform is intended for use only within India. You agree that in the event you avail the Services or Expert Services from a legal jurisdiction other than the territory of India, you will be deemed to have accepted the Company’s terms and conditions applicable to that jurisdiction.

(f) The Services are made available under various brands owned by or otherwise licensed to the Company and its affiliates.

(g) A key part of the Services is the Company’s ability to send you text messages, electronic mails, or WhatsApp messages, including in connection with your bookings, your utilisation of the Services, or as a part of its promotional and marketing strategies. While you may opt out of receiving these text messages by contacting the Company at help@zyzhoo.com, you agree and acknowledge that this may impact the Company’s ability to provide the Services (or a part of the Services) to you.

(h) In certain instances, you may be required to furnish identification proof to avail the Services or the Expert Services, and hereby agree to do so. A failure to comply with this request may result in your inability to use the Services or Expert Services.

(i) Zyzhoo Credits:

(i) The Company may, in its sole discretion, offer promotional codes that may be redeemed for credits, other features or benefits related to the Services, and/or Expert Services, subject to any additional terms that may apply on a promotional code (“Zyzhoo Credits”).

(ii) You agree that (i) you shall use Zyzhoo Credits in a lawful manner, and only for the purposes specified by such Zyzhoo Credits, (ii) you shall not duplicate, sell, or transfer the Zyzhoo Credits in any manner (including by posting such codes on a public forum) unless you have the Company’s express prior consent to do so, (iii) Zyzhoo Credits may be disabled by the Company at any time for any reason without any liability to you, (iv) Zyzhoo Credits are not valid for cash, and (v) Zyzhoo Credits may expire prior to your use.

(iii) The Company may, at its sole discretion, provide only certain users with Zyzhoo Credits that may result in different amounts charged for the same or similar services obtained by other users.

(iv) The Company reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Zyzhoo Credits, by you or any other user, if the Company reasonably determines or believes that the use or redemption of the Zyzhoo Credits was in error, fraudulent, illegal, or in violation of the applicable Zyzhoo Credit terms or these Terms.

(j) Experts may be displayed, ranked, or categorised on the Platform based on objective criteria such as customer ratings, service quality, completion history, and other marketplace parameters, and such ranking is intended to enhance transparency and does not constitute a guarantee of service quality or outcome.

(k) Any time estimates, estimated arrival or completion schedules displayed on the Platform for a booking are indicative only and may vary based on on-ground conditions and do not constitute a guarantee of completion timelines.

(l) Expert Service Scope and Duration: Expert Services available through the Platform may be offered on a time-based, task-based, package-based, fixed-scope, or combined basis, as specified for the relevant booking on the Platform. The applicable booking details may identify the service category, requested scope, duration, inclusions, exclusions and applicable charges.

(i) The Expert is responsible for providing the Expert Services covered by the confirmed booking and for determining, using the Expert’s own skill, judgment and experience, the manner in which the applicable tasks are performed, subject to the agreed scope, applicable law, safety requirements and any platform standards applicable to Experts.

(ii) For time-based bookings, the duration specifies the period reserved for the relevant Expert Service. It does not constitute a representation or guarantee by the Company that any particular task, number of tasks or result will be completed within that period. The work that can reasonably be performed may vary according to the nature and condition of the premises, complexity of the requested work, access, availability of necessary equipment or materials, safety considerations and other circumstances encountered by the Expert. Where the applicable tasks are completed before the end of the booked period, the Expert shall not be required to undertake unrelated, unsafe, specialised or out-of-scope work merely because time remains in the booking.

(iii) For task-based, package-based or fixed-scope bookings, the Expert Services are limited to the scope and inclusions specified for the relevant booking. Any duration or completion time displayed on the Platform is an estimate and does not constitute a guarantee by the Company of the time required for the Expert to complete the applicable work.

(iv) Where a booking combines a defined scope with a specified duration, the Expert Services are subject to both the applicable scope and the applicable duration. Neither the Expert nor the Company guarantees that all tasks requested by the Customer will be completed where those tasks exceed the confirmed scope or cannot reasonably be completed within the applicable duration.

(v) Any additional work, extension or material outside the confirmed booking may require a separate or modified booking and may be subject to Expert availability and additional charges.

(vi) Any arrival time, allocation time or other estimate displayed or communicated through the Platform is indicative only and may vary due to Expert availability, traffic, access restrictions, preceding bookings and other circumstances.

(vii) The Company facilitates the discovery, booking and administration of Expert Services through the Platform. Except to the extent expressly stated in these Terms or required by applicable law, the Company does not itself perform the Expert Services, and references to service scope, duration, availability or estimates on the Platform shall not be construed as a representation that the Company is the person performing the underlying Expert Services.

2. ACCOUNT CREATION

(a) To avail the Services, you will be required to create an account on the Platform (“Account”). For this Account, you may be required to furnish certain details, including but not limited to your phone number. To create an Account, you must be at least 18 years of age.

(b) You warrant that all information furnished in connection with your Account is and shall remain accurate and true. You agree to promptly update your details on the Platform in the event of any change to or modification of this information.

(c) You are solely responsible for maintaining the security and confidentiality of your Account and agree to immediately notify us of any disclosure or unauthorised use of your Account or any other breach of security with respect to your Account.

(d) You are liable and accountable for all activities that take place through your Account, including activities performed by persons other than you. We shall not be liable for any unauthorised access to your Account.

(e) You agree to receive communications from us regarding (i) requests for payments, (ii) information about us and the Services, (iii) promotional offers and services from us and our third party partners, and (iv) any other matter in relation to the Services.

3. CONSENT TO USE DATA

(a) You agree that we may, in accordance with our Privacy Policy, collect and use your personal data. The Privacy Policy is available at https://www.zyzhoo.com/privacy-policy and it explains the categories of personal data that we collect or otherwise process about you and the manner in which we process such data.

(b) In addition to any consent you may provide pursuant to the Privacy Policy, you hereby consent to us sharing your information with our affiliates or other third party service providers. We may use information and data pertaining to your use of the Services for provision of the Services, analytics, trend identification, and purposes of statistics to further enhance the effectiveness and efficiency of our Services, and provision of beneficial schemes, new offers, and for experience enhancement.

(c) Subject to applicable laws, we may be directed by law enforcement agencies or the government and related bodies to disclose data in relation to you in connection with criminal or civil proceedings. You understand and agree that in such instances we shall have the right to share such data with relevant agencies or bodies.

4. USER CONTENT

(a) Our Platform may contain interactive features or services that allow users who have created an account with us to post, upload, publish, display, transmit, or submit comments, reviews, suggestions, feedback, ideas, or other content on or through the Platform (“User Content”).

(b) As part of the effective provision of the Services and quality control purposes, we may request reviews from you about Experts and you agree and acknowledge that Experts may provide reviews about you to us. You must not knowingly provide false, inaccurate, or misleading information in respect of the reviews. Reviews will be used by us for quality control purposes and to determine whether Customers and Experts are appropriate users of the Platform. If we determine at our sole discretion that you are not an appropriate user, we reserve the right to cancel your registration and remove you from our Platform.

(c) You grant us a non-exclusive, worldwide, perpetual, irrevocable, transferable, sublicensable, and royalty-free licence to (i) use, publish, display, store, host, transfer, process, communicate, distribute, make available, modify, adapt, translate, and create derivative works of, the User Content, for the functioning of, and in connection with, the Services and (ii) use User Content for the limited purposes of advertising and promoting the Services, or furnishing evidence before a court or authority of competent jurisdiction under applicable laws.

(d) In connection with these Terms and the licences granted under this clause, you hereby waive any claims arising out of any moral rights or other similar rights relating to the User Content.

(e) You agree and acknowledge that the Company may, without notice to you, remove, or otherwise restrict access to User Content that, in its sole discretion, violates these Terms.

5. BOOKINGS

(a) Orders: The Platform permits you to request various Expert Services at a time of your choosing based on available slots. To make a booking, you should follow the instructions on the Platform and provide necessary information. We use reasonable efforts to enable you to find an Expert who is able to provide that service at the requested time. If, in the unlikely event we cannot find an Expert for the specific timeslot, we will contact you to find an alternative time. The allocation or matching of Experts may be facilitated through automated or algorithmic systems.

(b) Confirmation: Once you place a request we will provide confirmation of the booking via SMS, email or a push notification. Once your booking has been confirmed, you will be required to make the payment in accordance with these Terms or as indicated on the Platform. Once an Expert has been identified for the requested Expert Services, you shall receive confirmation in App or via SMS, email or a push notification.

(c) Cancellations: Bookings that are cancelled before confirmation on the Platform will not be charged. The Company’s cancellation policy sets out applicable cancellation fees.

(d) Substitution: In case of the unavailability of, or cancellation by a selected Expert, we may offer you a substitute of the Expert from among our registered Experts. In the event that none of the Experts are available during the selected booking slot, we will contact you to find an alternative time to reschedule the booking, or cancel the booking.

(e) Extension: You may extend the duration of the Expert Services booking slot at any time before the expiry of the booked period by 30 (Thirty) to 180 (one hundred and eighty) minutes, subject to the availability of the Expert to continue providing the Expert Services. The Company does not guarantee the availability of an extension, nor does it assume any responsibility or liability for the Expert’s refusal, inability, or failure to extend the booking. While the Company may facilitate extension requests on a best-effort basis through its platform, it shall not be liable for any losses, damages, or claims arising from the unavailability or failure of an extension, whether due to technical issues, Expert availability, or any other reason.

6. PRICING, FEES, AND PAYMENT TERMS

(a) The Company reserves the right to charge you for the different Services you may avail and/or for any other facilities you may opt for, from time to time, on or via the Platform.

(b) Charges and Fees in respect of Expert Services:

(i) In respect of Expert Services that you seek to avail through the Platform, you shall be required to pay Experts the amount indicated at the time of booking as well as amounts towards (a) any additional Expert Services you may avail, (b) out of pocket expenses incurred by the Expert, and (c) expenses arising out of the purchase of goods required or utilised for the performance of the Expert Service (“Charges”). In addition to the Charges payable to Experts, the Company reserves the right to charge you a convenience fee for facilitating the booking and transferring payments to the Expert (this fee is referred to as “Fees”). You acknowledge that the final bill you receive may include additional charges, including without limitation, a safety fee, warranty fee, insurance fee, or Expert welfare fee.

(ii) The Company shall notify you of the applicable Charges, Fees, and payment methods at the time of booking. Generally, you may make payments for Expert Services through credit cards, debit cards, net banking, wallets, UPI or cash upon completion of the Expert Service. We have the right to modify and otherwise restrict the modes of payment available to you. You acknowledge that certain payment methods such as cash upon completion may not always be available to you as a payment method. For the avoidance of doubt, in the event you pay through the method of ‘cash upon completion’, you acknowledge that you will be required to pay both Charges and Fees to the Expert.

(iii) The Charges and Fees may be payable at the time of making a booking, or upon the completion of the Expert Service, as specified by the Company.

(iv) For the avoidance of doubt, please note that the Charges are payable to Experts, and the Company acts as a limited collection agent on behalf of such Experts to collect and transfer amounts due to them. Payment made by you to the Company for Expert Services shall be deemed to be made directly to the Expert to the extent of their revenue. The Company facilitates payment of amounts to Experts in accordance with separate arrangements between the Company and such Experts.

(v) Taxes: All Charges and Fees are subject to applicable taxes.

(vi) The Company reserves the right to reasonably amend the Charges and Fees at any time at its sole discretion. A change in Fees shall not impact any bookings that have been confirmed before the publication of the revised Fees on the Platform.

(vii) Charges and Fees that you pay are final and non-refundable, unless otherwise determined by the Company or required by the applicable laws. Under certain laws, you may be entitled to a refund or other remedies for a failure in the provision of the Services.

(viii) You acknowledge and agree that Charges and Fees applicable in certain geographical areas may increase substantially during times of high demand. The Company will use reasonable efforts to inform you of the Charges and Fees that may apply. However, by using the Expert Services or Services, you will be responsible for the Charges and Fees incurred under your Account regardless of your awareness of such Charges or Fees.

(c) Payment Processors: We may use a third-party payment processor (“Payment Processor”) to bill you through your selected mode of payment. The processing of payments will be subject to the terms and policies of such Payment Processor in addition to these Terms. We shall not be liable for any error of the Payment Processor. In the event of any unsuccessful payment, the money debited shall be credited in accordance with the terms of the Payment Processor.

(d) Cancellation: You may elect to cancel your request for services from an Expert at any time prior to such Expert’s arrival, in which case you may be charged a cancellation fee in accordance with the Company’s cancellation policy. The Company reserves the right to charge you, or otherwise deduct applicable taxes in respect of such cancellation fee.

(e) Subscriptions: The Company may from time to time offer subscription packages, bundles, membership plans, prepaid service packs or such other offerings (howsoever named) ("Plan(s)") for monetary consideration. The Plans may provide Customers with certain additional benefits, which may include the ability to avail discounted Expert Services, as may be specified by the Company from time to time. You acknowledge and agree that such Plans (howsoever named) shall be subject to additional terms and conditions, including but not limited to their validity period, cancellation, refund conditions, redemption restrictions, and other policies applicable to the relevant Plan, that will be deemed to be an integral part of these Terms.

(f) The Company does not designate any portion of your payment as a tip or gratuity to the Expert. Any representation by the Company to the effect that tipping is “voluntary”, “not required”, and/or “included” in the payments you make for Expert Services is not intended to suggest that the Company provides any additional payments to Experts. You understand and agree that while you are free to provide additional payment as a gratuity to any Expert who provides you with Expert Services, you are under no obligation to do so. Gratuities are voluntary.

(g) The Company duly raises the tax invoice/ debit note/ credit note in accordance with the regulatory requirement of the GST legislation, in case you may require the tax invoice please reach out to us on help@zyzhoo.com. We shall provide you with a copy of the same within 5 to 7 business working days.

(h) Subject to applicable law, the Company reserves the right to withhold, delay, or adjust payments payable in connection with any Expert Services where it reasonably believes that (a) a refund, chargeback, or customer claim may arise, (b) there has been suspected fraud, misuse, or violation of these Terms, or (c) such withholding is required to comply with applicable law or contractual obligations. The Company may also set off any amounts payable to you against any amounts owed by you to the Company.

(i) In the event of any chargeback, payment reversal, or disputed transaction, the Company reserves the right to recover the applicable amount and associated costs from the Customer.

7. CUSTOMER CONDUCT

(a) The Company prohibits discrimination against Experts, including on the basis of race, religion, caste, national origin, disability, sexual orientation, sex, marital status, gender identity, age, or any other characteristic that may be protected under applicable law. Such discrimination includes but is not limited to any refusal to accept Expert Services based on any of these characteristics.

(b) We request that you treat all Experts with courtesy and respect, and that you provide them with a safe, clean, and appropriate location to perform the Expert Services. Experts shall be entitled to refuse to perform Expert Services if you have not provided a safe, clean, and appropriate location for them, or you behave towards them in a manner which is discourteous, disrespectful, abusive, or otherwise inappropriate. We reserve the right to withhold access to the Services and otherwise limit your access to Expert Services at our absolute discretion if you behave towards any Expert in a manner which is discourteous, disrespectful, or abusive, or which we otherwise deem to be inappropriate or unlawful.

(c) You agree that you will be liable for discriminating against Experts or for any failure, intentional or otherwise, to provide the Experts a safe, clean, and appropriate location for them to perform the Expert Services. Additionally, you will also disclose any and all information that may have a bearing on the ability of the Expert to perform the Expert Services or impact the Expert’s health, safety, or well-being, to the Company and the Expert.

(d) You agree that in the event an Expert behaves in a manner that is discourteous, disrespectful, abusive, inappropriate, or in violation of the law, you shall be required to report such incident to help@zyzhoo.com at the earliest but in any event within 48 (forty eight) hours of such incident.

(e) The Customer acknowledges that certain Expert Services may require the availability of utilities, equipment, consumables, or access at the service location, and the Expert's ability to perform the Expert Services may be affected if such requirements are not met. The Company may in such circumstances update assigned Experts or revise pricing components prior to service commencement, and such revisions may be based on actual service requirements or marketplace conditions.

(f) You agree to ensure that the Expert is provided with timely and adequate access to the service location and all necessary conditions required for the performance of the Expert Services. This includes, without limitation:

(i) obtaining and facilitating entry permissions, security clearances, or gate passes (including at gated communities or commercial premises);

(ii) ensuring availability of functional lifts, parking space, or reasonable access for movement of equipment, where applicable;

(iii) informing in advance of any conditions that may affect service delivery, including the presence of pets, restricted access areas, or safety hazards; and

(iv) ensuring that there are no undue delays at the service location, including delays caused by you, building management, security procedures, or access restrictions.

(v) The Customer acknowledges that any failure to comply with the above may result in delays, inability to perform the Expert Services, additional charges, or cancellation or rescheduling of the booking, and the Company and/or the Expert shall not be liable for any such delay or non-performance attributable to such conditions.

(g) The Company shall not be responsible for pre-existing defects, damage, or wear and tear at the service location, including fragile or deteriorated surfaces, fittings, or equipment. The Customer is responsible for securing valuables, fragile items, and sensitive equipment prior to commencement of Expert Services. The Company and Experts shall not be responsible for loss or damage to such items except as required under applicable law.

8. THIRD PARTY SERVICES

(a) The Platform may include services, content, documents, and information owned by, licensed to, or otherwise made available by, a third party (“Third Party Services”) and contain links to Third Party Services. You understand and acknowledge that Third Party Services are the sole responsibility of the third party that created or provided it and that use of such Third Party Services is solely at your own risk.

(b) We make no representations and exclude all warranties and liabilities arising out of or pertaining to such Third Party Services, including their accuracy or completeness. Should you avail a Third Party Service, you shall be governed and bound by the terms and conditions and privacy policy of the third parties providing the Third Party Services. Further, all intellectual property rights in and to Third Party Services are the property of the respective third parties.

9. YOUR RESPONSIBILITIES

(a) You represent and warrant that all information that you provide in relation to the Services and Expert Services is complete, true, and correct on the date of agreeing to these Terms and shall continue to be complete, true, and correct while you avail the Services and/or the Expert Services. Should any information that you provide change during the existence of these Terms, you undertake to immediately bring such change to our notice. We do not accept any responsibility or liability for any loss or damage that you may suffer or incur if any information, documentation, material, or data, provided to avail the Services is incorrect, incomplete, inaccurate, or misleading or if you fail to disclose any material fact.

(b) You shall extend all cooperation to us in our defence of any proceedings that may be initiated against us due to a breach of your obligations or covenants under these Terms.

(c) In respect of the User Content, you represent and warrant that:

(i) you own all intellectual property rights (or have obtained all necessary permissions) to provide User Content and to grant the licences under these Terms;

(ii) you are solely responsible for all activities that occur on or through your account on the Platform and all User Content;

(iii) the User Content does not and shall not violate any of your obligations or responsibilities under other agreements;

(iv) the User Content does not and shall not violate, infringe, or misappropriate any intellectual property right or other proprietary right including the right of publicity or privacy of any person or entity;

(v) the User Content does not and shall not contain any viruses, corrupted data, or other harmful, disruptive, or destructive files or content;

(vi) the User Content does not and shall not violate any third party rights; and

(vii) the User Content (A) does not belong to any other person to which you do not have any right, (B) does not threaten the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, public order, causes incitement to the commission of any cognisable offence, prevents investigation of any offence, or is insulting another nation, (C) is not defamatory, grossly harmful, blasphemous, paedophilic, invasive of another’s privacy, discriminatory based on gender, ethnically objectionable, disparaging, relating to, or encouraging money laundering or gambling, libellous, hateful, racist, violent, obscene, pornographic, unlawful, harmful to children, or (D) otherwise offensive, objectionable, or restricts, or inhibits, any other person from using or enjoying the Services.

(d) You shall not use the Services in any manner except as expressly permitted in these Terms. Without limiting the generality of the preceding sentence, you shall not:

(i) infringe any proprietary rights, including but not limited to copyrights, patents, trademarks, or trade secrets of any party;

(ii) except as may be provided hereunder, copy, display, distribute, modify, publish, reproduce, store, transmit, post, translate, create any derivative works from or license the Services;

(iii) use the Services to transmit any data, or send or upload any material that contains viruses, Trojan horses, worms, timebombs, keystroke loggers, spyware, adware, or any other harmful programmes, or similar computer code, designed to adversely affect the operation of any computer software or hardware;

(iv) use any robot, spider, other automated device, or manual process to monitor or copy the Services or any portion thereof;

(v) engage in the systematic retrieval of content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory;

(vi) use the Services in (A) any unlawful manner, (B) for fraudulent or malicious activities or (C) in any manner inconsistent with these Terms;

(vii) decompile, reverse engineer, or disassemble the Services;

(viii) link to, mirror, or frame, any portion of all or any of the Services; or

(ix) violate applicable laws in any manner.

(e) You warrant that you shall not engage in any activity that interferes with or disrupts the Services.

(f) You shall not attempt to gain unauthorised access to any portion or feature of the Services, any other systems or networks connected to the Services, to any of our servers, or through the Platform by hacking, password mining, or any other illegitimate means.

(g) You shall not directly or indirectly, in any capacity, solicit, attempt to influence, engage, approach, or accept or encourage the solicitations or approach of, an Expert from whom you have availed Expert Services, to either terminate or otherwise cease their registration on or engagement with the Platform, or avail services the same as or similar to the Expert Services independently, without booking the Expert Services through your Account. You agree that this limitation is reasonable and fair and is necessary for the protection of the privacy and security of Experts and that this will not preclude you from obtaining services the same as or similar to the Expert Services through the Platform or other means. You further agree that any potential harm to Experts from the non-enforcement of this clause far outweighs any potential harm to you.

10. OUR INTELLECTUAL PROPERTY

(a) All rights, titles, and interest in, and to the Services, including all intellectual property rights arising out of the Services, are owned by or otherwise licensed to us. Subject to compliance with these Terms, we grant you a non-exclusive, non-transferable, non-sub licensable, revocable, and limited licence to use the Services in accordance with these Terms and our written instructions issued from time to time. Any rights not expressly granted herein are reserved by the Company or the Company’s licensors.

(b) We may request you to submit suggestions and other feedback, including bug reports, relating to the Services from time to time (“Feedback”). We may freely use, copy, disclose, publish, display, distribute, and exploit the Feedback we receive from you without any payment of royalty, acknowledgement, prior consent, or any other form of restriction arising out of your intellectual property rights.

(c) Except as expressly stated in these Terms, nothing in these Terms should be construed as conferring any right in, or licence to, our or any third party’s intellectual property rights.

11. TERM AND TERMINATION

(a) These Terms shall remain in effect unless terminated in accordance with the terms hereunder.

(b) We may restrict, deactivate, or terminate your access to, or use of, the Services, or any portion thereof, (i) immediately and at any point at our sole discretion, (A) if you violate or breach any of the obligations, responsibilities, or covenants under these Terms, (B) when you cease to become a user of our Services, (C) you do not, or are likely not to qualify under applicable law, or the standards and policies of the Company or its affiliates, to access and use the Services, or (D) violate or breach the Community Guidelines, (ii) upon 30 (Thirty) days’ prior written notice to you, or (iii) immediately for any legitimate business, legal, or regulatory reason.

(c) You may terminate these Terms, at any time, for any reason by sending a notice to the Company at help@zyzhoo.com

(d) Upon termination of these Terms:

(i) the Account will expire;

(ii) the Services will “time-out”; and

(iii) these Terms shall terminate, except for those clauses that are expressly, or by implication, intended to survive termination or expiry.

12. DISCLAIMERS AND WARRANTIES

(a) The Services are provided on an “as is” basis without warranty of any kind, express, implied, statutory or otherwise, including without limitation the implied warranties of title, non-infringement, merchantability, or fitness for a particular purpose. Without limiting the foregoing, we make no warranty that the Services will meet your requirements or expectations.

(b) No advice or information, whether oral or written, obtained by you from us shall create any warranty that is not expressly stated in the Terms.

(c) While the Company strives to provide accurate information about Expert Services and Charges, pricing errors may occur from time to time.

(d) You agree and acknowledge that we are merely a Platform that connects you with Experts, and we shall not be liable in any manner for any obligations that have not been explicitly stated in these Terms. We are not liable or responsible for fulfilment of any bookings, for the performance of the Expert Services by any Expert, or for any acts or omissions of the Experts during their provision of the Expert Services including any damage they may cause to property. By booking Expert Services through the Platform, you are entering into a contract with the relevant Expert for the provision of those services, and we accept no responsibility or liability, nor do we make any warranty, representation, or guarantee in respect of the Expert’s performance under that contract.

(e) You agree and acknowledge that soliciting or receiving services from any Expert independently is solely at your own risk, and in such an event, you waive any rights that you may have under these Terms.

(f) We do not guarantee or warrant and we make no representation whatsoever regarding the reliability, quality, or suitability of the Experts.

(g) You hereby accept full responsibility for any consequences that may arise from your use of the Services and Expert Services, and expressly agree and acknowledge that we shall have absolutely no liability in this regard.

(h) The Company will maintain a complaints management framework and will manage this framework on behalf of Experts in a reasonable manner and in accordance with the non-excludable requirements of relevant applicable laws.

(i) To the fullest extent permissible by law, we, our affiliates, and our related parties, each disclaim all liability for any loss or damage arising out of, or due to:

(i) your use of, inability to use, or availability or unavailability of the Services or the Expert Services;

(ii) the occurrence or existence of any defect, interruption, or delays, in the operation or transmission of information to, from, or through the Services, communications failure, theft, destruction, or unauthorised access to our records, programmes, services, servers, or other infrastructure relating to the Services;

(iii) the failure of the Services to remain operational for any period of time; and

(iv) the loss of any User Content and any other data in connection with your use of the Services.

(j) In no event shall the Company, its officers, directors, designated partners and employees, or its contractors, agents, licensors, partners, or suppliers, be liable to you for any direct, special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation, lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever, including but not limited to any abuse or breach of data), even if the Company or an authorised representative had been advised of the possibility of such damages, arising out of, or relating to (A) these Terms, (B) the Services or the Expert Services, (C) your use or inability to use the Services or the Expert Services, or (D) any other interactions with another user of the Services.

(k) To the maximum extent permitted by law, our liability shall be limited to the amount of commission we receive in respect of that particular booking made on the Platform.

(l) Nothing in these Terms will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit.

13. INDEMNITY

You shall indemnify, defend at our option, and hold us, designated partners, partners, affiliates, and our officers, employees, directors, agents, and representatives, harmless from and against any claim, demand, lawsuits, judicial proceeding, losses, liabilities, damages, and costs (including, without limitation, all damages, liabilities, settlements, and attorneys’ fees), due to or arising out of your access to the Services or Expert Services, use of the Services or Expert Services, violation of these Terms, or any violation of these Terms by any third party who may use your Account.

14. JURISDICTION, GOVERNING LAWS, AND DISPUTE RESOLUTION

(a) These Terms shall be governed by and construed and enforced in accordance with the laws of India. Subject to other provisions in this clause, courts in Erode, Tamil Nadu shall have exclusive jurisdiction over all issues arising out of these Terms or the use of the Services.

(b) Any controversies, conflicts, disputes, or differences, arising out of these Terms shall be resolved by arbitration in Erode, Tamil Nadu in accordance with the Arbitration and Conciliation Act, 1996 for the time being in force, which is deemed to be incorporated by reference in this clause. The tribunal shall consist of 1 (One) arbitrator appointed by the Company. The language of the arbitration shall be English. The parties to the arbitration shall keep the arbitration confidential, and not disclose to any person, other than on a need to know basis, or to legal advisors, unless required to do so by law. The decision of the arbitrator shall be final and binding on all the parties thereto. Each party to the arbitration shall bear its own costs with respect to any dispute.

15. GRIEVANCE REDRESSAL

(a) You may contact our designated Grievance Redressal Officer/Nodal Officer with any complaints or queries relating to the Services or these Terms through registered post or through email, details of which are provided below:

Name: Manoj Kumar K V

Designation: Chief Executive Officer

Email Address: manoj@zyzhoo.com

Address: Flashspeed Partners LLP, 166/2, Triveni Nagar, Thindal, Erode - 638012, Tamil Nadu.

(b) We shall ensure that your complaint is resolved within timelines prescribed by applicable laws.

16. MISCELLANEOUS PROVISIONS

(a) Changes to Terms: The Terms are subject to revisions at any time, as determined by us, and all changes are effective immediately upon being posted on the Platform. It is your responsibility to review these Terms periodically for any updates or changes. You will be deemed to have accepted the changes made to these Terms if you continue to use the Platform once it has been posted.

(b) Modification to the Services: We reserve the right at any time to add, modify, or discontinue, temporarily or permanently, the Services (or any part thereof), with or without cause. We shall not be liable for any such addition, modification, suspension, or discontinuation of the Services.

(c) Severability: If any provision of these Terms is determined by any court or other competent authority to be unlawful or unenforceable, the other provisions of these Terms will continue to be in effect. If any unlawful or unenforceable provision would be lawful or enforceable if a part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect (unless that would contradict the clear intention of the clause, in which case the entirety of the relevant provision will be deemed to be deleted).

(d) Assignment: You shall not license, sell, transfer, or assign your rights, obligations, or covenants under these Terms, or your Account in any manner without our prior written consent. We may grant or withhold this consent at our sole discretion, subject to any conditions we deem appropriate. We may assign our rights to any of our affiliates, any successor in interest of any business associated with the Services, or any third party without any prior notice to you.

(e) Notices: All notices, requests, demands, and determinations for us under these Terms (other than routine operational communications) shall be sent to manoj@zyzhoo.com.

(f) Third Party Rights: No third party shall have any rights to enforce any terms contained herein.

(g) Electronic records: Records generated, stored, or maintained by the Company's systems, including platform logs, transaction histories, communications, and timestamps, shall be deemed accurate and may be relied upon by the Company for all purposes, including dispute resolution, investigations, and legal proceedings.

(h) Entire Agreement: These Terms, the Privacy Policy and the Supplemental Terms (as and when issued) constitute the entire agreement between you and the Company with respect to the Services and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.

(i) Waiver: Any failure or delay by the Company in enforcing its rights under these Terms shall not operate as a waiver of such rights, nor shall any single or partial exercise of any right preclude further exercise of that or any other right.

(j) Force Majeure: We shall have no liability to you if we are prevented from or delayed in performing our obligations, or from carrying on our business, by acts, events, omissions, or accidents beyond our reasonable control, including without limitation, strikes, failure of a utility service or telecommunications network, act of God, war, riot, civil commotion, malicious damage, or compliance with any law or governmental order, rule, regulation, or direction.