ZYZHOO POLICIES

Cancellation and Refund Policy

Last updated: 2 October 2026

This Cancellation and Refund Policy (the "Policy") is made by Flashspeed Partners LLP, a limited liability partnership incorporated under the laws of India, operating under the brand name “Zyzhoo”, having its correspondence address at 166/2, Triveni Nagar, Thindal, Erode - 638012, Tamil Nadu (hereinafter referred to as "Zyzhoo" or the "Company", which expression shall, unless the context otherwise requires, be deemed to mean and include its successor and permitted assigns). Zyzhoo operates a technology-enabled website and mobile application (collectively, the "Platform") through which it provides services facilitating connections and bookings between customers (the "Users") and service providers (the "Experts"). The services performed by Experts and booked on or through the Platform are referred to as "Expert Services". Expert Services may include different service categories made available on the Platform from time to time. The Platform solely acts as an intermediary facilitating Experts and Users. This Platform does not provide any Expert Service directly. This Policy sets out the cancellation and refund terms for bookings of Expert Services made through the Platform, including the Company's handling of cancellations, refunds, rescheduling and related support.

1. Expert Services offered on the Platform

The Platform enables you to book Expert Services at various instances:

1.1 Instant Expert Services - Expert Services that are booked less than 3 (three) hours before the scheduled start time.

1.2 Scheduled Expert Services - Expert Services that are booked before 3 (three) hours of the scheduled start time or for a later date and time.

1.3 Recurring Expert Services - Expert Services that are booked on a weekly, monthly, or custom recurring basis.

Each of the above Expert Service categories has different cancellation and refund mechanisms.

2. Cancellation

2.1 Instant Expert Services

The User shall not be entitled to cancel or get refund for such Expert Services. In the event that an Expert has not yet been assigned or does not show up within 60 minutes of scheduled start time, the User can avail for full refund or free reschedule.

2.2 Scheduled Expert Services

For Scheduled Expert Services the following are the cancellation timelines:

(a) Cancel more than 6 hours before the booking - Full Refund

(b) Cancel between 3 to 6 hours before the booking (including exactly 3 hours) - 50% Refund

(d) If the Expert is unavailable or does not show up within 60 minutes of scheduled start time - Full Refund or free reschedule

2.3 Recurring Expert Services

2.3.1 Cancellation of Individual Sessions

(a) Users may cancel an individual session within a recurring plan at no cost, provided the cancellation is made at least 6 hours prior to the scheduled start time.

(b) Cancel between 3 to 6 hours before the booking (including exactly 3 hours) - 50% Refund

2.3.2 Cancellation of Entire Plan

(a) Users may terminate a recurring plan at any time.

(b) Any sessions scheduled within 6 (six) hours of a plan cancellation shall remain billable and non-refundable.

2.3.3 Expert Service Pausing

(a) Recurring Expert Services may be paused through the app at any time by the User.

(b) Any period which is paused by the User shall not be subject to any refund.

(d) The user cannot pause any plan beyond 15 days.

3. Cancellations by Experts or the Company

If cancellation is carried out by the Company or the Expert, the User shall receive the full amount of refund. The User shall be offered the option to reschedule the Expert Service or be provided with the refund.

4. Refunds

4.1 Instant Expert Services

Refunds for Instant Expert Services shall be only provided in the following cases:

(a) If the Expert did not arrive within 60 minutes of the assigned start time;

(b) Expert Service provided by the Expert was different from what was requested by the User;

4.2 Scheduled Expert Services

User will receive refunds if the cancellation timeline is followed as per Section 2.2.

4.3 Recurring Expert Services

Users may cancel an individual session within a recurring plan at no cost, provided the cancellation is made at least 6 (six) hours prior to the scheduled start time and will be subject to refund.

Any Expert Services that are booked using coupons or discounts are not eligible for a refund.

4.4 Pay After Service

(a) This Section applies where the User selects the Pay After Service payment option for a booking. Cancellation charges, refunds and other amounts payable under this Policy shall continue to be determined in accordance with the applicable provisions of this Policy.

(b) Any outstanding amount payable by the User to the Company in relation to a Pay After Service booking under this Policy, including applicable cancellation or customer no-show charges, shall be carried forward and added to the amount payable for the User's next booking.

(c) Any refund, credit or other adjustment payable by the Company to the User under this Policy in relation to a Pay After Service booking shall, at the User's choice, be adjusted against the amount payable for the next booking or paid to the User's UPI ID or bank account. Requests for a UPI or bank transfer shall be sent to help@zyzhoo.com, identifying the relevant booking and providing the payment details required to process the transfer. The Company may verify the request, the User's identity and the payment details before processing the payment. The User is responsible for providing accurate payment details.

5. Quality Issues

Any quality issues with respect to the Expert Service provided by the Expert must be reported by the User within 24 (Twenty Four) hours of the Expert Service. Expert Service quality issues must be reported to the following email address help@zyzhoo.com. If the User is not satisfied with the Expert Service provided by the Expert, Users may receive either of the following:

(a) Partial or full refund based on a case to case basis;

(b) Re-service.

Any quality-related issue shall be subject to internal review by the Company and will be determined on a case-by-case basis.

6. Refund Processing Timeline

Any refunds initiated by the Company shall be processed within 7 (Seven) to 14 (fourteen) business days and credited to the User's original mode of payment or as per Section 4.4 as applicable.

7. Notice for Refunds / Cancellations

Any issues related to refunds and cancellations must be raised within 2 (Two) days of receiving the Expert Service. This notice shall be applicable for instant Expert Services, scheduled and recurring Expert Services.

8. Misuse of Policy

The Company reserves the right to refuse any refunds in case the Company reasonably believes that there are repeated cancellations or fraudulent activities carried out.

9. Force Majeure

The Company shall not be liable for any delays or cancellations which are beyond its reasonable control. These events include the following:

(a) Acts of God;

(b) Natural disasters (such as floods, earthquakes, or epidemics);

(d) Terrorism;

(e) Civil commotion;

(f) Epidemics, pandemics;

(g) Riots;

(h) Strikes or labour disputes (not involving the affected Party's workforce);

(i) Governmental actions, orders or restrictions;

(j) Failure of utilities; or

(k) any other event which is unforeseeable and beyond the reasonable control of the affected Party.

10. Contact Us

For any questions or concerns pertaining to this Policy, please contact help@zyzhoo.com